East Health Trust - Primary health organisation

+64 09 538 0599

Caring for our community

Primary Options for Acute Care (POAC)

Primary Options for Acute Care is a service allowing your doctor to access investigations, care, or treatment to keep you out of hospital and manage your health safely in the community. 

A range of community diagnostic, therapeutic and logistic services are provided at no cost (except the initial GP consultation) to the patient. These include: 

The POAC service is an accessible and flexible service accessed on the completion of a referral form by your doctor.

Frequently Asked Questions

Who is eligible to receive POAC services?
Patients who would normally have been admitted/referred acutely to hospital and who reside within the Counties Manukau DHB and Auckland DHB boundaries (including Otahuhu). 
Patients who have temporary residence in Counties Manukau and Auckland e.g. NZ residents on holiday or temporary residence with family members/whanau who live in Counties Manukau or Auckland area.

Who is not eligible to receive POAC services?
• Non-residents
• ACC related patients
• Maternity related patients

Who takes clinical responsibility for your care when enrolled with POAC?

The Doctor who initially refers you carries clinical responsibility, unless that Doctor has specifically handed over care to another Doctor.

What if you are registered with another doctor?
If you are referred to POAC by someone other than your usual doctor they will advise and hand over care to your usual doctor at the earliest opportunity. The referring doctor carries clinical responsibility for managing your acute illness until the responsibility has been accepted by your regular doctor.

Do you have to pay for this service?
Other than the initial consultation all services thereafter are provided at no cost to you.

Will POAC pay for after hours follow up or home visits if needed?